Return Policy
Returns, Refunds & Cancellations Policy | Furnhands
Premium Made-to-Order Solid Wood Furniture
At Furnhands, we take pride in crafting bespoke, handcrafted solid wood furniture tailored specifically to your needs. Because our products are 100% made-to-order, our policies differ from "off-the-shelf" retailers. By placing an order, you agree to the terms outlined below.
1. The Nature of Our Craft
Each Furnhands piece is uniquely manufactured using premium woods like Sheesham, Mango, Teak, or Acacia.
Production Timeline: 3–4 weeks from order confirmation.
Natural Variations: Because we use real solid wood, minor variations in grain, color tone, and texture are natural characteristics and not considered defects.
2. Payment Terms
50% Advance: Required to initiate the crafting process.
50% Balance: Must be cleared prior to dispatch/shipment.
Payment of the advance constitutes a formal agreement to these terms.
3. Cancellation Policy
We provide a 24-hour window for changes or cancellations.
Within 24 Hours: You may cancel for a full refund of your deposit.
After 24 Hours: Cancellations are strictly not permitted. At this stage, raw materials have been procured and labor has been assigned.
Liability: If a cancellation is requested after 24 hours, the customer remains liable for the full balance of the order.
4. Return Policy
Returns are handled with a strict inspection process and must be initiated within 24 hours of delivery.
Eligibility Criteria:
Product must be unused, unassembled, and in original condition.
Original packaging, tags, and all hardware must be intact.
Original invoice and courier receipts must be provided.
Return Shipping:
Customer Responsibility: Return shipping costs are generally borne by the customer.
Furnhands Responsibility: We cover return costs only in cases of manufacturing defects or verified transit damage.
Note: Damage during transit must be reported within 24 hours of delivery with photographic evidence.
5. Refund Process
Refunds are processed only after the item returns to our facility and passes a quality inspection.
Deductions: Refund amounts will be the total order value minus forward shipping, handling fees, and return shipping (if applicable).
Method: All refunds are issued via Bank Transfer.
Timeline: 7–10 business days following inspection approval.
6. Service-Based Payments
Payments for third-party services (such as installation or partner services) are 100% non-refundable. Once payment is made, these services cannot be cancelled or refunded.
Summary Table for Quick Reference
| Policy Feature | Terms |
| Cancellation Window | Within 24 hours of order placement |
| Return Window | Within 24 hours of delivery |
| Manufacturing Defects | Fully covered by Furnhands |
| Service Fees | Non-refundable |
| Refund Method | Bank Transfer (7-10 Business Days) |
Contact & Policy Updates
Initiate a Return: For return inquiries or to start the process, please contact our dedicated customer service team at [email address]. We are here to guide you through every step.
Policy Notice: Please note that our Return, Refund, and Cancellation Policy is subject to change without prior notice. We encourage you to review these terms before completing any purchase.
Your satisfaction is our priority. We appreciate your trust in Furnhands and look forward to bringing premium craftsmanship into your home.
Initiate a Return: For return inquiries or to start the process, please contact our dedicated customer service team at [email address]. We are here to guide you through every step.
Policy Notice: Please note that our Return, Refund, and Cancellation Policy is subject to change without prior notice. We encourage you to review these terms before completing any purchase.